Shipping & Returns

Orders are confirmed personally through WhatsApp before a Tikkie payment request is sent.

Last updated: 16 September 2026

1. Delivery area

Siki Naturals currently delivers within the Netherlands. The website does not promise a fixed delivery fee or date. Stock, destination, delivery method, cost and expected timing are confirmed in the official WhatsApp conversation before payment.

2. Order confirmation and payment

Sending the prepared WhatsApp message is a request to order. Siki Naturals checks availability and delivery details, then confirms the total. Payment is made only through the private Tikkie link sent from the official WhatsApp Business number +31 6 4498 1612. An order is accepted after the confirmation and agreed payment are received.

3. Address checks

Customers are responsible for checking the name, postcode, house number and delivery notes before confirming. Contact Siki Naturals immediately if a correction is needed. An address cannot always be changed after dispatch.

4. Cancellation before dispatch

Contact Siki Naturals as soon as possible to cancel. If the parcel has not been prepared or dispatched, cancellation can normally be handled directly. If it has already been sent, the return process below applies.

5. Returns

Consumers generally have 14 days after receiving an online order to tell the seller that they wish to return it, subject to legal exceptions. Contact Siki Naturals through WhatsApp before sending anything back. You will receive the correct return address and instructions.

Return products unused, complete, safely packed and—where relevant—with hygiene or product seals intact. Opened personal-care goods may not be returnable where the statutory health or hygiene exception applies. This does not remove your rights when a product is faulty or not as agreed.

6. Return shipping and refunds

The customer may be responsible for return shipping when simply changing their mind. If Siki Naturals made an error or a product arrived faulty, reasonable return or replacement arrangements will be agreed. Approved refunds are made through an agreed method after the returned goods or sufficient evidence have been assessed.

7. Damage or wrong item

Contact Siki Naturals promptly and keep the packaging. Send clear photos of the outer parcel, label, damage and product. Do not discard a leaking or broken item until safe instructions have been provided.

8. Questions

For help, message Siki Naturals on WhatsApp. Nothing on this page limits mandatory consumer rights under applicable Dutch or EU law.