Terms of Sale & Website Use

These terms explain the shop process, product information, payment, responsible use and website rules.

Last updated: 16 September 2026

1. Scope

These terms apply when you use sikinaturals.com or arrange a Siki Naturals order through the official WhatsApp Business number. Mandatory consumer rights remain unaffected.

2. Product information

Siki Naturals aims to describe product size, price, use and characteristics accurately. Natural products can show reasonable variation in colour, aroma and texture. Coconut oil becoming solid or liquid with room temperature is not by itself a defect.

Images are presented as clearly as possible, but screens and production batches may differ slightly. Only use coconut oil as food when the specific product label clearly states that it is food-grade.

3. Prices, stock and delivery

Website prices are shown in euros. Delivery cost is confirmed separately before payment. Product availability can change, and placing products in the bag does not reserve stock.

4. How a sale is formed

The website prepares an order message; it does not collect payment or automatically accept an order. A sale is formed after Siki Naturals confirms product availability, delivery, total price and payment in the WhatsApp conversation and the agreed payment is received.

5. Payment safety

Payment is requested through Tikkie in the same official WhatsApp conversation. Check the sender, recipient and amount. Do not pay a request from a different number or an unexpected link. Contact Siki Naturals if anything is unclear.

6. Responsible use

Read and follow the label. Patch test personal-care products before broader use, avoid eyes and broken skin, and stop if irritation occurs. Website guides are general educational information, not medical diagnosis or treatment. Seek qualified advice for allergies, injury, persistent symptoms or individual health concerns.

7. Honey

Honey is food, not medicine, and must not be given to children under 12 months. Follow label storage and date information. Anyone managing allergies, blood sugar or a medically directed diet should follow individual professional advice.

8. Returns and problems

The separate Shipping & Returns policy explains cancellations, returns, damage and refunds. Contact Siki Naturals promptly if an item is wrong, damaged or not as agreed.

9. Website content

Branding, original text and product images on this site may not be copied or commercially reused without permission, except where the law allows it. Do not misuse the website, attempt unauthorised access or interfere with stock, analytics or administration functions.

10. Liability

Siki Naturals is responsible where required by applicable law. Nothing in these terms excludes liability or consumer remedies that cannot legally be excluded. Customers remain responsible for following labels, safety instructions and accurate delivery information.

11. Contact and changes

Questions can be sent through WhatsApp. These terms may be updated for changes in the shop or applicable rules. The terms in effect when an order is confirmed apply to that order.